Technical Delivery Manager

Job Description

You Are:

We are seeking an experienced ServiceNow Solution Architect who will lead the end-to-end design and implementation of ServiceNow solutions across various modules. The ideal candidate will also take on partial Business Analyst responsibilities — including stakeholder engagement, requirement elicitation, documentation, and ensuring alignment between the business objectives and technical implementation.

The opportunity:

• Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, or other modules as per client needs.
• Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
• Own the technical architecture and oversee the full solution lifecycle from concept through deployment.
• Create architecture blueprints, technical diagrams, integration strategies, and governance frameworks.
• Provide direction to development teams, ensuring adherence to architectural and coding standards.
• Ensure compliance with security, performance, and scalability standards.
• Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.
• This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
• Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
• Experience in gathering and documenting business requirements (BRD, FRD, user stories).
• Strong stakeholder engagement and client-facing communication skills.
• Ability to lead workshops and translate functional needs into technical solutions.
• Experience in Agile/Scrum methodologies and working within a cross-functional team.

Preferred Qualifications:

• ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CSA (Certified Implementation Specialist) in one or more modules.
• Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
• Experience with CMDB and data modeling is a plus.
• Familiarity with ITIL v3/v4 framework.
• Excellent problem-solving skills and ability to work independently.

Soft Skills:

• Excellent verbal and written communication.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven, and client-focused.