Description

Who You Are

Strong background in Troubleshooting and Resolving Optical Networking/DWDM Equipment
Communicate effectively both verbally and in written
Demonstrated ability to determine problems and deliver known solutions
Determine root cause and resolution for previously unknown problems
Ability to work effectively with and provide mentorship to other members of the workgroup
Experience with handling and resolving critical customer issues/problems
Working with multi-functional teams
Presentation skills
Previous Customer Support experience
Database experience (Oracle, SQL, Sybase)
Unix experience
CCOS certification (either SONET or SDH)
CCNA, CCNP, or higher networking certification
BS in CS or EE or equivalent experience


Minimum Qualifications

5+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc)
5+ years solid understanding of Networking industry, products and protocols
5+ Years Strong analytical and in-depth troubleshooting skills for Optical/DWDM
 

Key Skills
Education

Any Graduate

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