Technical Consultant

• Gather and analyze curriculum environment requirements for Adobe Experience Cloud products from instructional designers and instructors.
• Implement and configure development environments for Adobe Experience Cloud products ensuring proper configuration, account setup, website functionality, data ingestion and integrity, and integrations with other Adobe and third-party applications. ​
• Document technical requirements for new trainings, configuration and data ingestion and other required processes, and basic troubleshooting guidelines. ​
• Define and maintain data and reference websites for environments. ​
• Manage and maintain development environments for the existing trainings.
• Support Instructional Designers in troubleshooting issues related to training environment configuration, accounts, websites, data, and integrations for courses under development. ​
• Create and maintain API calls and Git code required for environments & labs. ​
• Provide updates on environment-related statuses, issues, and support requirements. ​
• Collaborate with stakeholders (Instructional Designers, Subject Matter Experts (SMEs), Instructors, Product Team, and Customer Care team) ​ to monitor the status of production and development environments within your area of responsibility.
• Communicate the status and support required to stakeholders in a timely manner.
• Develop and maintain test plans and automation scripts for testing course labs, as needed. ​
• Act as second-level support for classroom issues and assist the production team

Qualifications:

• Proficiency in working with operating systems, including Windows, Mac,
  and Linux.
• Experience working with virtual desktop environments, such as VMWare or Azure Lab Services.
• Strong knowledge of web programming languages and tools, including
  HTML, CSS, JavaScript, XML, and GitHub.
• Scripting expertise in Python, PHP, and Bash.
• Solid understanding of web technologies, including HTTP, HTTPS, SOAP,
  RESTful APIs, servers, AWS, and Azure. ​
• Familiarity with tools like JIRA, Confluence, Wiki, GitHub, and ServiceNow. ​
• Basic knowledge of testing frameworks such as JUnit, TestNG, and Selenium. ​
• Self-motivated, adaptable, professional and dedicated to customer
  success
• Innovative and problem-solving skills/attitude
• Excellent verbal & written communication skills. ​
• Ability to learn quickly, be a teammate, and manage change effectively

Special consideration given for:

• Previous experience working with Adobe Experience Cloud products

Education

• Bachelor's/Advanced degree in Computer Science/IT related subjects with 4- 5 years’ experience in a software environment