Technical Architect AWS Connect

Job Description

This is a remote position.

The Technical Architect will be responsible for designing and implementing a state-of-the-art
 

Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal
 

candidate will have extensive experience in the Contact Centre domain, a deep
 

understanding of AWS services, experience documenting existing solutions, and a proven
 

track record of leading large-scale technology transformations.
 

Key Responsibilities
 

● Led the Contact Center transformation team's entire project lifecycle, including design,
 

architecture, and implementation.
 

● Collaborate with stakeholders to understand business requirements and translate them
 

into technical solutions.
 

● Develop and maintain architectural blueprints and detailed technical documentation.
 

● Ensure the contact centre solution's scalability, reliability, and security.
 

● Integrate AWS Connect with other AWS services and third-party applications to enhance
 

contact centre capabilities.
 

● Communicate effectively with stakeholders and the project team to ensure alignment on
 

project goals, requirements, and progress.
 

● Provide technical leadership and mentorship to the project team.
 

● Conduct regular reviews of system performance and make adjustments as needed.
 

● Stay up-to-date with the latest industry trends and best practices in Contact Centre
 

technology and AWS services.
 

● Coordinate with vendors and external partners to ensure seamless integration and
 

delivery of the solution.
 

Requirements

Qualifications
 

● Bachelor's degree in Computer Science, Information Technology, or a related field.
 

Advanced degree preferred.
 

● Minimum of 8 years of experience in the Contact Centre domain, focusing on technology
 

transformation.
 

● Proven hands-on experience with AWS Connect and its whole ecosystem
 

● Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI,
 

and CRM integration.
 

● Excellent problem-solving skills and the ability to think strategically.
 

● Strong communication skills and the ability to collaborate effectively with
 

cross-functional teams.
 

● AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps
 

Engineer, or similar is highly desirable.
 

● Experience with Agile/Scrum methodologies is a plus.