Technical Analyst

• Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products. 

• Provides advanced, hands-on technical support as escalated from Service Desk. 

• Communicates and escalates incidents and requests. 

• Logs and tracks incidents and requests; reviews incident and requests. 

• Investigates hardware problems and performs minor system hardware and communication connection repairs 

• Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves 

• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance 

• Aids and trains users on proper use of technology 

• Mentors and/or collaborates with other Technical Analysts and other members of GTS. 

• Participates in facility-based IT project planning and budgeting, as needed 

• Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved 

• Adheres to and supports GTS standards, policies and procedures 

• Performs other duties as assigned 

• Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone. 

• Demonstrates broad knowledge of technology and solutions 

• Proactively manages resources and priorities workload 

• Demonstrated ability to multi-task; Possesses strong analytical skills 

• Demonstrated customer orientation, strength in analytical, math, and reasoning skills 

• Effectively communicates verbally and in writing 

• Demonstrated proficiency in MS Office applications 

• Provides onsite technology support on projects 

• Must be able to drive to assigned sites to complete work 

• Overtime may be required in meet project deadlines. 

• Sitting for extended periods of time. 

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. 

• Physically able to participate in training sessions, presentations, and meetings. 

• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management (min 30%) 

• Valid state driver’s license