Technical Account Manager

Job Responsibilities:

• Serve as the primary point of contact for key clients, building and maintaining strong, long-lasting relationships.
• Understand clients; business goals and technical requirements, aligning them with our solutions and services.
• Oversee the end-to-end implementation of technical solutions, ensuring timely delivery and customer satisfaction.
• Collaborate with internal teams to plan, execute, and monitor projects using agile methodologies.
• Possess a deep understanding of our products and services, providing technical guidance to clients and internal teams.
• Stay current with industry trends and best practices to advise clients on optimal technical solutions.
• Proactively identify and address technical issues, working closely with both clients and internal technical teams to ensure swift resolution.
• Provide ongoing support and troubleshooting assistance to clients as needed.
• Communicate effectively to bridge the gap between technical and non-technical stakeholders.
• Collaborate with clients to understand their future technical needs and contribute to the development of strategic plans.
• Provide insights and recommendations to enhance client satisfaction and drive business growth.

Requirement:

• 9-12 years of experience in a technical account management or similar role, preferably in a technology-related industry.
• Proven experience in managing complex technical projects and client
• relationships.
• Solid understanding of agile methodologies and project management principles.
• Strong technical aptitude with the ability to grasp and communicate complex technical concepts.
• Exceptional communication skills, both written and verbal.
• Ability to articulate technical concepts to non-technical stakeholders.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Ability to thrive in a fast-paced and dynamic environment.
• Ability to adapt to changing priorities and work well under pressure.
• Willingness to travel as needed.
• With a strong background in embedded systems to support our automotive clients