Tech Support Specialist

Key Responsibilities:

• Infrastructure Management: Assist in managing IT infrastructure, including servers, networks, and storage devices.
• Software Installation and Upgrades: Ensure the timely installation, configuration, and upgrade of software applications and systems.
• System Maintenance: Install, configure, and maintain hardware and software systems to ensure optimal performance.
• Technical Support: Provide troubleshooting assistance for hardware, software, and network issues to end-users.
• Security Management: Implement and monitor security measures to protect the company’s data and systems from breaches and other threats.
• Documentation: Maintain technical documentation, user manuals, and system configurations to ensure efficient operations.
• Training and Support: Provide training and support to employees regarding the use of technology and software tools.
• Collaboration: Work closely with other IT professionals, departments, and management to understand technical requirements and provide effective solutions.
• Monitoring and Optimization: Continuously monitor the health of systems and networks, performing proactive checks and optimizations to improve performance.
• Create a Laptop image for OP, install it on a new laptop, and maintain it.
• Assist in laptop issues across OP.
• Monitor OP mailbox for outgoing and incoming mail.

Skills and Qualifications:

• Technical Expertise: Strong understanding of various operating systems, hardware, software applications, and networking protocols.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to identify and resolve technical issues quickly.
• Security Awareness: Familiarity with cybersecurity practices and tools to safeguard systems and data.
• Communication Skills: Ability to explain technical concepts to non-technical users in a clear and accessible manner.
• Project Management: Experience in managing or assisting with IT projects, including system upgrades and migrations.
• Certifications: Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or other relevant certifications may be required.

Education and Experience:

• Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience: Typically 5+ years of experience in IT support.

Preferred Qualifications:

• Experience with cloud computing and services (e.g., AWS, Azure).
• Familiarity with virtualization technologies (e.g., VMware).
• Experience with coding or scripting languages such as Python, Bash, or PowerShell