Description

Job Responsibilities

  • Gain a comprehensive understanding of the company’s products and services.
  • Monitor database performance, identify bottlenecks, and propose solutions for optimization.
  • Conduct data analysis to identify trends, patterns, and insights that support business decision-making.
  • Troubleshoot and resolve database, Application issues, including data performance problems.
  • Maintain documentation and standard operating procedures.
  • Assist in data migration, transformation, and integration activity.
  • Provide customer support through email ticketing system, remote sessions, and phone calls.
  • Resolve customer complaints and address their queries promptly and effectively.
  • Offer detailed information about the products and services to customers.
  • Maintain records of all customer communications for future reference.
  • Strive to provide exceptional customer service and ensure customer satisfaction.
  • Follow up with customers to gather any further information or address additional needs.
  • Collect feedback from customers to improve the quality of services.
  • Contribute to the company’s knowledge base by documenting important information and updates.
  • Foster and maintain positive relationships with clients.
  • Uphold the quality and standards of the services provided.

Qualification and Experience

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 2+ years Experience in a Technical Support Environment

Knowledge and Skills

  • Strong knowledge of database management systems, including MySQL/Oracle/MSSQL/Mongo and other relational databases.
  • Proficient in data analysis techniques and tools.
  • Familiarity with database performance tuning and optimization.
  • Experience with data migration, transformation, and integration processes.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and collaboration abilities.
  • Understanding API testing tools like JMeter and postman.
  • Understanding of Get and Post API methods.
  • Understanding and working knowledge of Customer Relationship Management software such as ZOHO, Freshdesk etc.

Preference

Technical abilities to include the following:

  • Database analysis
  • Database structural knowledge
  • Experienced in APIs and data manipulation


 

Key Skills
Education

Any Graduate

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