Tech Support Engineer

Required Skills:
• Proficiency in troubleshooting and resolving technical issues.
• Ability to collaborate effectively with cross-functional teams.
• Strong documentation and communication skills.

Job Summary:
• Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management.
• Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair.
• Break/fix repair of hardware.
• Project tracking, customer interactions (written & verbal), and ServiceNOW updates.
• Shipping and receiving of hardware.
• Interaction with shipping/receiving departments and guidelines.
• ServiceNOW updates as devices move from primary location.
• Inventory Audits on monthly basis.
• Barcode and assign asset.


Years of Experience: 4-7 Years of Experience


 

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.