Tech Ops Technician

This job will have the following responsibilities:
 

• Monitor infrastructure using Datadog, Splunk, and AWS-native tools.
• Ensure uptime and performance SLAs for cloud and on-prem systems.
• Troubleshoot and resolve incidents across applications, services, and infrastructure.
• Perform impact assessments and root cause analysis.
• Implement remediation and escalate complex issues to engineering teams.
• Follow ITIL processes: incident, change, release, and problem management.
• Support disaster recovery, patching, and automation tasks.
• Assist with onboarding and connectivity for new hotel properties.
• Coordinate technical releases and contribute to project work.

Qualifications & Requirements:

• Minimum of 4 years IT/IS experience.
• 2+ years in incident management and infrastructure monitoring.
• Hands-on Linux administration experience.
• Familiarity with AWS services (EC2, CloudWatch, Lambda, VPC, Logs, etc.).
• Strong problem-solving and analytical skills.
• Self-driven with a passion for learning and innovation.
• Effective communicator and team collaborator.