Description

Mandatory Skills: IT Service Sales, JIRA, SERVICENOW

Key Competencies:

  • Service Delivery and Support: SLA adherence, EE team Training, Service desk process, escalation, performance monitoring, continuous improvement.
  • Windows and Apple device user support.
  • O365 User management
  • Google Workspace
  • Other application user and roles management Adobe, Miro, Github, Atlassian etc.
  • Incident Mgmt: War room, Problem mgmt, Escalation mgmt.
  • User Experience: CSAT, NPS, CSAT improvement.
  • Tools: ServiceNOW, Zendesk, JIRA Servicedesk,
  • Vendor mgmt , Stakeholder mgmt, Shift mgmt.
  • Automation, Self Service, First call resolution

Key Skills
Education

Any Graduate

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