Description

Key Skills: Windows, Application Support, Citrix, VMware, Administration, Excel, Power Point.

Roles & Responsibilities:

  • Manage IT Server operations for the Hyderabad site, ensuring optimal performance and accountability for problem identification and escalation.
  • Provide technical guidance and consult with vendors and systems support units to resolve complex issues within business committed SLAs.
  • Act as the L3 escalation point for end-user computing issues from an engineering perspective.
  • Coordinate with core teams for troubleshooting and installation related to antivirus servers, DC, DNS, and DHCP.
  • Maintain a good understanding of messaging architecture fundamentals, particularly MS Exchange.
  • Administer storage devices (Dell EMC NAS, SAN), backup solutions (Rubrik), virtual environments (VMware), server hardware, RAID configurations, and database clustering (SQL).
  • Ensure proper documentation of problems and changes, notifying support groups to prevent production impact.
  • Oversee the timely closure of annual budgeting and monthly accruals, defining service level agreements with business partners.
  • Coordinate Blackberry/smart device configurations with US/India teams.
  • Create and maintain documentation related to ISO 27001/ISO 20000 standards.
  • Address Citrix and Azure VDI related issues.
  • Act as a single point of contact for all internal and external audit requirements.
  • Collaborate with the IT procurement team to provide inputs related to server platform procurement.
  • Conduct monthly and quarterly performance reviews with vendors providing technical and hardware support.

Experience Requirement:

  • 4 - 6 years of experience in IT infrastructure and server platform management.
  • Strong hands-on experience with Windows server administration, Citrix, and VMware environments.
  • Proven experience in application support and troubleshooting in complex enterprise setups.
  • Experience managing vendor relationships and service delivery across regions.
  • Knowledge of server backup, recovery solutions, RAID configuration, and messaging systems.
  • Exposure to IT audits, ISO standards, budgeting, and procurement coordination.
  • Skilled in handling escalations and resolving critical incidents within defined SLAs.

Education: Any Graduation

Key Skills
Education

Any Graduate

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