Tableau Production Support Analyst

Job Description

We are seeking a skilled and proactive Tableau Production Support Analyst to join the DIA (Data, Insights & Automation) track supporting enterprise-wide data and analytics platforms. This role focuses on ensuring stability, performance, and reliability of Tableau reporting solutions within a broader ecosystem of modern data technologies.

Key Responsibilities:

• Provide L2/L3 production support for Tableau dashboards, workbooks, and server environments.
• Manage incident resolution, service requests, and problem management in coordination with business users and platform teams.
• Perform root cause analysis for recurring issues related to performance, data discrepancies, or access.
• Collaborate with data engineering and BI teams to ensure data availability, dashboard accuracy, and timely refreshes.
• Participate in minor enhancements, version upgrades, migration support, and regression testing.
• Monitor Tableau servers and reports proactively using tools and SOP-based bots.
• Identify and automate repetitive tasks through scripting, alerts, and self-service mechanisms.
• Document knowledge articles and contribute to the knowledge base for faster issue resolution.

Key Skills & Technologies:

• Hands-on experience with Tableau Desktop and Tableau Server administration.
• Strong SQL skills; familiarity with Postgres and Spark environments preferred.
• Understanding of data pipelines and ETL frameworks.
• Experience with incident management tools like ServiceNow.
• Exposure to Hadoop (Cloudera), Databricks, or similar platforms is a plus.
• Familiarity with low-code platforms (Mendix, Appian) and collaboration tools (BitBucket, BOBJ) is advantageous.
• Ability to work in rotational shifts and manage time-sensitive production incidents.

Nice to Have:

• Experience with proactive monitoring and alerting systems.
• Ability to work with cross-functional teams across data engineering, AI/ML, and business intelligence functions.