Systems Security Administrator

Key Responsibilities:

• Provide Tier 1, Tier 2 and Tier 3 technical support to end users across the organization
• Administer and support the Microsoft 365 environment, including:
  • Powershell scripting for user and delegate access management
  • Azure AD and Intune configuration and troubleshooting
• Perform basic troubleshooting and configuration changes on Fortinet firewalls and access points:
  • DNS troubleshooting, port enablement, connectivity issues
• Manage and respond to service tickets using ManageEngine:
  • Handle Tier 1 tickets without ego or hesitation
  • Escalate or resolve complex Tier 2/3 tickets as needed
• Maintain thorough documentation of incidents, resolutions, and changes
• Collaborate with other IT team members on projects and daily operations

Requirements:

• Strong hands-on experience with Microsoft 365, PowerShell, Azure AD, and Intune
• Familiarity with Fortinet firewalls and wireless access points
• Experience using ManageEngine or similar ticketing/monitoring systems
• Strong troubleshooting skills with a customer-first mindset
• Excellent communication and documentation skills
• Willingness to take ownership of issues at any tier level