Systems Operations Engineer

• Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
• Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Systems Operations Engineering.

Required Qualifications:

• 4 plus years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

In addition to Systems Operations experience, required qualifications:

• 2 plus years of experience with Enterprise level support, maintaining RightFax and other fax systems in a Production Operations environment.
• This includes application installation, upgrades, vulnerability management, incident and change management, migrations between fax systems.
• Strong analytical, troubleshooting, and communication skills
• Troubleshooting of complex issues and root cause analysis
• Incident and Change Management
• Monitoring and Observability
• Willing to work outside of normal hours and on-call rotation as needed.

Desired Qualifications:

• Experience with RightFax Connect Hybrid
• Experience with Faxcom/Biscom
• Scripting languages - SQL, VBScript, PowerShell
• Windows Server, Telephony, SIP, T.38, printers, SMTP, and Active Directory
• M365 and Azure AD and familiarity with Hybrid solutions
• Experience with Enterprise tools: Service Now, Agile Kanban/Jira, Thousand Eyes, and other monitoring and observability tools.

Note:

• Additional Locations considered: Dallas, TX, Chandler, AZ, Iselin, NJ
• This position is part of the EFT Platform Fax Operations Team. Solid Production Operations Enterprise Level 3 Backend RightFax application experience is a must.
• The environment is on-prem Rightfax and Faxcom and both are moving to Rightfax Connect Hybrid. Do not send resumes without Rightfax Backend experience.

Skill Highlights- please indicate the # of years on each of the following skills:

• Experience with RightFax Connect Hybrid
• Experience with Faxcom
• Experience with Biscom
• Scripting languages - SQL, VBScript
• PowerShell
• Windows Server, Telephony, SIP, T.38, printers, SMTP, and Active Directory
• M365
• Azure AD
• Experience with Enterprise tools: Service Now, Agile Kanban/Jira, Thousand Eyes, and other monitoring and observability tools