Description

DUTIES & RESPONSIBILITIES:

 

  • Manage all operating systems and end-user software.
  • Manage communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
  • Provides technical assistance and support for incoming request and issues related to computer systems, software and hardware
  • Perform and test routine system backups and restores.
  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Analyze system, server, application, network, and input/output device performance.
  • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
  • Respond to queries either in person, over the phone or via email
  • Monitor Service Manager for tickets assigned to the queue and process based on IT Helpdesk priority policy
  • Troubleshoot Computer equipment, printers and peripherals
  • Other duties as assigned.
  • Must have valid driver license

Key Skills
Education

Any Graduate

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