Systems Engineer

A Systems Engineer is needed to perform the following duties: Collaborated with business users and product managers in the development of new business requirements and enhancement requests by accurately capturing all stakeholder positions and translating them into system specifications. Design and developed solutions based on functional, migration and integration requirements for SFDC platform. Working on customizing and configuring of standard objects like Lead, Account, Contact and Opportunity. Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Created Custom fields, pick lists, dependent pick lists, Custom Settings and Validation Rules, Formulas to the custom objects. Creation of Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates to manage the Workflow & Approvals. Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Experience in complex handling APTTUS - Configure, Quote and Contract management application. Worked on developing Lightning Components and Lightning Experience. Leveraged Apex Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component. Developed Apex Classes, Apex Triggers, Visualforce Pages, Test Classes, Email Services and Custom Controller classes for various functional needs in the application. Performed Inbound, Outbound integrations with External Systems using REST, Web Services API and JSON Serialization and Deserializations. Used Email-To-Case and web-to-case features and created a community where the customers can create, update, and link their cases. Used Case assignment rules to assign cases to appropriate queue-based models. Worked on Salesforce Experience Cloud like to interact with Customers, employees and partners. Experience with setting up Field Service Lightning (FSL) data models (Work Orders, Service Appointments, Service Resources, Territories). Leveraged Apex Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component. Performed Inbound, Outbound integrations with External Systems using REST, Web Services API and JSON Serialization and Deserializations. Collaboration with the Financial Service Cloud to integrate business models and increase productivity. Bachelor's Degree required in Computer Science or Information Technology or Computer Engineering or Computer Information Systems