Description

Requirements:

  • Minimum of 5 years of recent enterprise IT support experience, including network, server, workstation and application support
  • Two (2) years maintaining/building servers running Windows, including versions 2012, 2016, and 2019
  • Experience managing Microsoft Active Directory and Microsoft InTune and integrating with other systems
  • Experience with Amazon Web Services
  • Experience in managing and maintaining Google Workspace
  • Strong knowledge of network solutions and troubleshooting (Juniper, Fortinet)
  • Experience with remote access technologies (i.e., FortiClient VPN)
  • Experience with VMware ESX configuration and administration
  • Experience with enterprise-class WiFi networking desirable (Juniper MIST)
  • Broad experience with Windows desktop software and operating systems
  • Demonstrated proficiency in PC architecture, operating systems, software and other specialized equipment such as scanners, printers, telephones, videoconferencing, mobile devices, etc.
  • Experience with administering backup and system monitoring applications (Veeam, PRTG)
  • Experience deploying and managing enterprise-class workstation disk encryption, anti-virus and anti-malware solutions (CrowdStrike)
  • General support experience with Macs highly desirable
  • Excellent written and verbal communications skills
  • Familiarity with Linux-based applications and operating system support
  • Good organizational skills; able to establish priorities, manage multiple assignments, and work independently
  • At least one relevant technical certification (Comptia, Microsoft, Juniper, Google, etc.)
  • Ability to recognize priority issues and escalate accordingly
  • Experience using a help desk trouble ticketing system for capturing and updating system/infrastructure issues (Remedy, Magic, ServiceNow, JIRA, SolarWinds, etc.)
  • Ability to develop, document, and conduct training for operational procedures and guidelines
  • Self-motivated; able to work with limited supervision
  • Willing to be in a 24x7 on-call rotation
  • Able to kneel, crawl, bend, stoop, and lift up to 50 lbs.

 

Responsibilities:

  • Work as needed on IT projects
  • Ensure customer needs are met in a courteous and professional manner
  • Create departmental and team procedures, installation documentation, and work instructions as needed
  • Perform monthly patching of Windows servers and laptops
  • Act as the Problem Owner for IT system faults, including issue identification, coordination of staff, and vendors to assist in problem resolution
  • Plan and execute installation, configuration, maintenance, and troubleshooting of networks, software, phones, and other equipment as needed
  • Assist other technicians and IT team members with installation, configuration, maintenance, and troubleshooting problems
  • Assist in managing the user environment, actively monitoring corporate servers and applications
  • Monitor and report on daily system backups
  • Respond to server and network alerts as needed
  • Work as needed on IT projects and enhancements
  • Communicate status (both verbally and written) to management, other technical staff, and end users
  • Maintain infrastructure software/firmware levels – troubleshoot and fix problems
  • Provide technical support to other business units via telephone or local visits on as-needed basis
  • Prepare and update technical documentation
  • Maintain awareness of computer industry and keep abreast of technology to be able to recommend new solutions

Key Skills
Education

Any Gradute

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