Systems Analyst

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
outside of SLA’s until resolved.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or
installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or
installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to third party support vendors for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications

• 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Outlook, MS Office, Win 10, Active Directory, COTS applications.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.


 

Required/Desired Skills