Systems Administrator

DAILY DUTIES / RESPONSIBILITIES:-
Non-Technical
- Effectively interact and communicate with peers to Director-level IT professionals
- Provide feedback to team regarding product issues, enhancements, and new features
- Must have initiative, drive, and be a self-starter
- Ability to ask pertinent questions of others
- Proactively seek to identify, communicate, and implement process related improvements
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system, and appropriately updating both customer and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets
- Ability to perform unattended troubleshooting, document said troubleshooting, and hand off for other techs.

 

Technical
The contractor will:
- Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to SCDOR cloud applications, Microsoft 365 Admin Centers, and other custom SharePoint solutions
- Have expertise and experience with HTML 5 and CSS 3, SharePoint Server 2019, JavaScript, .NET framework, RESTful application design
- Have expertise and experience with multiple Microsoft 365 Admin Centers, in particular Power Platform Admin Center, Exchange Admin Center, Teams Admin Center, OneDrive, SharePoint Admin Center, and their related applications
- Be required to provide technical documentation to include governance and perform other duties as needed
- Develop workaround solutions as appropriate
- Monitor and assess current systems and recommend enhancements, as needed, based on data gathered
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems pertaining to web application design, deployment, and/or support
- Diagnose and resolve problems related to applications and systems for which the Application Services team is responsible
- Escalate complex problems to other internal IT groups, or vendors for resolution
- Install, configure, test, monitor, and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions
- Maintain familiarity with current computer and network products and services
- Adhere to corporate information security guidelines and promote information security among coworkers
- Qualified candidate will be responsible for performing root cause analysis and resolution
- Perform other duties and special projects as assigned

 

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):-
• M365 setup, configuration, and operational support
• SharePoint Technologies (2019 and SharePoint Online)
• M365 Admin Center and the multiple application Admin Centers
• General database design and administration
• Application and server level security
• Internet Information Services
• Organizational Skills
• Verbal Communication Skills
• Written Communication Skills

 

REQUIRED EDUCATION/CERTIFICATIONS:-
• A bachelor’s degree in information technology systems, computer science, or related field and eight (8) years of experience in information technology systems or related area; or an associate's degree and ten (10) years of experience in information technology systems or related area; or a high school diploma and twelve (12) years of experience in information technology systems or related area.