Description

  • s part of client's Finance GIU – SaaS and Cloud Ops, analyst will provide support to ERF SaaS Customers, which are in OCI Regions across the glob
  • Candidate will do shift coverage with 24 x 7 Operations and need to work on Customer initiated tickets and internal tickets.
  • Analyst will work on the tickets, follow change, release, problem, and incident management, and resolve the requests.
  • Analyst will work, monitor the progress and also work with the partner teams and customer support teams.
  • He/She will need to join the customer calls, project and Operations call

Qualifications:
Experience Required:

  • Minimum 3+ years of Cloud and customer production support experience.

Education Qualification & Certifications:

  • B. Tech/ M. Tech / BCA / MCA in Computer/Electronics Engineering.
  • Graduates/Post-Graduates from any stream or Diploma in Computer Engineering

Certifications and Trainings:

  • Cloud Certification like Oracle, Google, Azure, AWS etc will be an advantage.

Other Skills:

  • Working knowledge of Oracle Cloud (OCI) and/or other cloud services
  • Hands on experience & experience of Dockers & Kubernetes is necessary.
  • Working knowledge & experience of Oracle Cloud (OCI) and/or other cloud services
  • Working knowledge & experience of Oracle Database administration and maintenance
  • Customer onboarding, provisioning, Go-Live readiness
  • Basic knowledge of Gitlab CI-CD and Git tools are mandatory.
  • Working knowledge of Linux System Admin
  • Automation & scripting skills, 
  • Should be well conversant with SaaS services and products
  • Should work closely with Cloud Engineering and Product engineering teams
  • Basic Networking knowledge and experience in using Load Balancer tools
  • Basic knowledge of access and authorization tools and services like IDCS. IAM, WTSS etc.
  • Primary Skills - Linux, Database - SQL
  • Secondary - Anythinq on Cloud o
  • Cloud - OCI
  • Secondary - Shell/PY

Key Skills
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