Systems Administrator

Job Purpose: 
Develop applications and provide 24/7 administration and support, including tracking, troubleshooting, provisioning software updates, repairs and maintenance support to client’s IT systems users.

Key Job Elements:

• Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating;

• Provides customer ticket support to assigned systems (e.g., security systems; server maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.);

• Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues;

• Diagnoses, documents and resolves system issues;

• Documents processes, development plans and requirements;

• Provides application support, including bug fixes, errors, failures and miscellaneous fixes.

Advanced duties and responsibilities:

• Escalates top priority, production-critical issues to appropriate support staff;

• Makes recommendations of perceived solutions to potential problem areas and methods for improvement;

• Performs other job-related duties as assigned.

Education / Training:
• Bachelor’s degree in a related IT field or an Associates IT degree and related certifications, plus more than 5 years professional experience would also qualify.

Qualifications and Experience:

• 3+ years of IT experience in a web application environment;

• 2+ years of experience and proficiency in app development and additional IT experience;

• Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML);

• Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps;

• Development experience in MS SQL Server (SQL queries and stored procedures)