Systems Administration

Mac Systems Administration and Operations

• Provides backend configuration, maintenance and support for workstation and security applications including but not limited to Jamf, Apple Enterprise Services and Apple ABM.
• Plan detailed requirements for new and changing infrastructure services
• Build and prepare packages for automated deployment and self service
• Builds and test pilot versions for new and changing services
• Creates solution documentation for Global Help Desk support of end users
• Provides senior technical troubleshooting incident and problem resolution for endpoint services platform offerings
• Review Service-Now tickets related to Jamf/Mac and update in a timely manner.

Security and Partnerships

• Manages overall security frameworks and practices as they pertain to desktop services and integrated technologies such as Zscaler, Antivirus, etc.
• Maintain appropriate balance with security and usability, including working with teams to adjust appropriate policies.
• Partners with client and portfolio owners to assist with technology implementation initiatives across business services

Leadership and Learning

• Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.
• Create endpoint reports for stakeholders as requested.
• Evaluate advanced requests for feasibility and provide appropriate guidance.
• Provide coordination for architecture of systems, including providing feedback on project requests and timing.

Qualifications & Experiences

• Minimum of 8 years of experience in administering Jamf, Intune, or other MDM solutions for Mac endpoints
• 4+ years' experience in identity and access management
• Advanced scripting knowledge (bash, python, etc.)
• Experience dealing with security incidents
• Ability to prioritize based on criticality