Description

Key Responsibilities:

· Serve as the first line of support for Marketing Technology applications .

· Monitor and respond to incidents, service requests, and application issues in a timely manner

· Collaborate with internal teams to provide root cause analysis and resolution for recurring issues

· Escalate complex issues to L2/L3 support teams as necessary, with thorough documentation

· Maintain support documentation, runbooks, and FAQs to improve team knowledge and response efficiency

· Participate in support coverage across global business hours (18x5) in coordination with US and India teams

· Support deployment, testing, and validation efforts for application enhancements and fixes

Required Qualifications:

· 2+ years of experience in an IT application support or technical support role

· Strong understanding of incident management, issue tracking, and resolution processes

· Basic coding/scripting knowledge in any programming language (e.g., Java, Python, JavaScript, etc.)

· Familiarity with engineering principles and ability to understand application architectures

· Excellent communication and troubleshooting skills

Preferred Qualifications:

· Working knowledge of Eloqua, Salesforce, or Iterable

· Exposure to Marketing Automation or CRM tools

· Experience with support tools like ServiceNow, Jira, or similar

Education

Any Gradute