SRE Production Support

Job Description Roles and Responsibilities:

Mandatory Areas

Skill 1 – Yrs of Exp – 5+ support, production support, or system administration in a complex environment, with at least 2 years in a leadership or supervisory role.
Skill 2 – Yrs of Exp – 6 + ITIL processes, particularly incident management, change management, and problem management.
Skill 3 – Yrs of Exp – 6+ monitoring tools (e.g., Splunk, AppDynamics, New Relic, or similar) and experience in log analysis for troubleshooting.

Skill 4 – 6 Yrs of Exp - 6+ Scripting skills (e.g., Python, Shell scripting) for automating routine tasks and improving operational efficiency
Skill 5 – 6 Yrs of Exp- database systems (SQL, Oracle, etc.) and experience with database troubleshooting in a production environment.
Skill 6– 6 Yrs of Exp - Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) is a plus.

We are seeking a Senior Production Support Lead to oversee the daily operations of our production environments and ensure smooth and efficient functionality of critical applications and systems. 
The ideal candidate will have strong technical troubleshooting skills, a solid understanding of production environments, and a proven ability to lead a team in resolving complex production issues quickly and effectively.
As a Senior Production Support Lead, you will be responsible for managing escalations, overseeing incident management, driving performance improvements, and working closely with other teams such as development, infrastructure, and business operations.