Sr. TechOps Engineer

We need Sr. Techops Engineer will oversee all production and pre-production code deployment activities for multiple product lines and will be the main point of contact for supporting the production environments and CI/CD pipeline. This person will partner with Engineering and Infrastructure teams to advocate for observability, stability, and security best practices throughout the entire product lifecycle. This role is a hands-on contributor, role model, and champion for best practices. 

 JOB DUTIES & RESPONSIBILITIES:

•        Diagnose and resolve software application issues and challenges. Monitor the system for potential issues and address them proactively before they become major problems.

•        Participate in 24/7 on-call rotation, respond to alerts in a timely fashion, escalate issues as needed. Provide off-hours support as needed.

•        Oversee and coordinate code deployment activities across several product lines – both internal and customer-facing.

•        Coordinate incident response and support for production environments.

•        Own and administer CICD infrastructure and tools (Jenkins servers, code repositories, artifact storage, SonarQube, CodeQL).

•        Be a point of contact for several engineering teams; identify impediments and build cross-functional collaboration to resolve them.

•        Support Engineering Teams in troubleshooting software builds and environmental issues.

•        Identify and implement environment configuration changes and optimizations.

•        Manage work intake for the DevOps team; clarify and prioritize tasks.

•        Mentor the team.

•       Lead by example: perform hands-on tasks as needed (code deployments, troubleshooting, configuration changes).

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:

·       Bachelor’s of Science in a relevant field such as Computer Science, Statistics, Mathematics, Engineering, Master’s degree preferred.

·       8+ years of experience in supporting production systems and deployments.

·       Strong knowledge of Kubernetes, Azure Kubernetes, RabbitMQ, Kafka, Rancher, Github, Jenkins, Ansible, Linux and Windows

·       Experience with microservices and distributed application architecture (Kubernetes)

·       Proficiency in Shell/Powershell Scripting.

·       Excellent communication skills, with the ability to explain complex concepts to non-technical stakeholders.

·       Strong problem-solving skills and attention to detail.

·       Strong experience with agile development methodologies and version control tools such as Git.

 Preferred Qualifications:

·       Experience working with Trino.

·       Knowledge of cloud computing platforms such as AWS, GCP, or Azure.

·       Familiar with Nagios, Grafana, Cabana