Sr. Technical Project Manager

Responsibilities:

• Undertakes project planning:
  • Identifies, plans, & coordinates a project plan, ensuring value in support of specific business strategies.
  • Plans the delivery of the project & its activities by the mission & the goals of the organization.
  • Develops & implements long-term goals & objectives to achieve the project's successful outcome.
  • Maintains knowledge of resources & budget planning.
• Manages execution of project:
  • Coordinates & facilitates delivery of project objectives.
  • Ensures timely completion of tasks, maintaining project schedule & target dates.
  • Successfully assesses project risks & formulates mitigation plans, successfully develops & updates project budgets as required, & delivers successful projects in a timely & cost-efficient manner as shown by project statistics.
  • Leads & directs high-priority matrix objectives, which often require considerable resources & high levels of functional integration & interaction with project sponsors & teams.
  • Conducts project meetings at leadership &/or executive director levels.
  • Develops & manages a project change control process as needed to ensure the project team operates within the scope of the change approval process.
  • Provides input & feedback to project team members.
  • Identifies & evaluates the risks associated with project activities & takes appropriate action to mitigate the risks.
  • Ensures adherence to quality standards & reviews deliverables.
  • Tracks progress & reviews project & project activities to make certain deadlines are met appropriately.
  • Assesses project & project issues & identifies solutions to meet productivity, quality & customer goals.
• Prepares & executes project communication:
  • Ensures all project stakeholders receive orientation & appropriate training following/ organizational standards.
  • Communicate with clients & other stakeholders to gain support for the program or specific projects, & to solicit input to improve the program.
  • Liaises with managers to ensure effective & efficient program delivery.
  • Conducts regular program status meetings with all stakeholders, keeping the stakeholder’s needs & requirements continuously in view.
  • Works collaboratively with development staff & support staff to maintain a thorough knowledge of capabilities, & to ensure precision. communications between project teams & stakeholders.
  • Creates program presentations & reports for executive leadership, program sponsors & stakeholders.
  • Presents program status & issues to leadership through formal presentations.
  • Proactively communicates program status, issues & risks to management.
• Supports program/project budget:
  • Ensures that the project/program operates within the approved budget.
  • Monitors all budgeted program/project expenditures.
  • Ensures that all financial actuals for the program/project are up to date.
  • Create a high-level baseline forecast.
  • Works with IT Project Controllers to monitor budget expenditures.
• Provides team mentoring & continues professional development:
  • Mentors junior/mid-level PMs regarding all aspects of the project life cycle & project management discipline.
  • Continues professional development through attendance at meetings, professional seminars & conferences.
• Supports CPOR Program/Project Management Office initiatives:
  • Effectively prepares & presents technical &/or educational documentation of assigned projects to enhance the knowledge of project team members.
  • Continues professional development through attendance at meetings, professional seminars & conferences.
  • Support the leadership of the project management team & help define the strategic direction of project management functions.

Basic Qualifications:

• 4+ years of technical program and project management experience working with technical teams developing enterprise-class solutions
• Technical project management expertise for a global or national brand(s), working closely with technology, creative, and user experience teams
• Hands-on experience with practices such as Agile, Lean, Kanban, and Waterfall as well as extensive experience with the pragmatic blending of styles to facilitate collaboration and delivery
• Ability to understand architectural and technical aspects of projects
• Excellent organizational, communication (written and verbal), and time management skills with attention to detail
• Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki
• Understanding of Agile technical practices, DevOps, and testing concepts (CI/CD, TDD)
• Experience with budget tracking and complex cost-benefit analysis
• Experience managing and prioritizing projects within the program and working seamlessly with various teams and stakeholders in a matrix organization
• Experience working in a team-oriented, collaborative environment

Preferred Qualifications:

• Project management experience with customer-facing digital and/or mobile products.
• Project Management Professional (PMP) Certification.
• Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS).
  • POS experience, restaurant/F&B, retail, hardware or cloud migration, etc.
  • moving off the Appetize POS system and moving to the built system.
  • SmartSheet dashboarding.

Required Education:

• Bachelor's degree or related.