Sr. Systems Engineer

Responsibilities 
Imprivata SSO Support: 
• Monitor, resolve, update, and escalate tickets in ServiceNow. 
• Install software from Symantec. 
• Test workflows and policies. 
• Manage Active Directory (AD) Groups. 
• Use the Imprivata Admin Console. 
• Sync with AD. 
• Manage users and computers. 
• Apply user and computer policies. 
• Manage stored user credentials. 
• Generate reports for crossed accounts. 
• Prepare for upgrades by ensuring computers are within supported versions. 
• Knowledge of Type I, Type 2, Type 3 machines (Private or MUD, Autologons, Citrix Servers). 
• Manage client-side registry settings. 
Horizon VDI: 
• Perform daily checks and remove stuck sessions. 
• Add/remove/change printers. 
WorkspaceOne: 
• Assign iOS applications. 
• Refresh iOS profiles. 
• Perform iOS OS updates on demand for specific use cases. 
• Manage device OG moves and retirements. 
• Assign new device initial lifecycle profiles. 
• Support BYOD device enrollment tokens. 
• Provide general 3rd level support for TOC and Endpoint Support Services. 
Duo MFA Support: 
• Monitor, resolve, update, and escalate tickets in ServiceNow. 
• Test workflows and policies. 
• Manage AD Groups. 
• Support iOS and Android configuration and troubleshooting. 
• Manage settings, add/remove/update apps. 
• Perform Duo Admin Console duties. 
• Assign tokens. 
• Sync with AD. 
• Generate reports. 
• Communicate with customers. 
• Enforce security projects to remove phone call back method and SMS. 
Endpoint Management/Operational Support: 
• Manage and triage incoming tickets and requests. 
• Deploy software packages to endpoints. 
• Run reports in the Symantec console.

Required Technical Experience 
• Epic Application integration experience 
• Technical Project Management experience 
• Subject Matter Expert with a minimum of 2 Years experience managing /deploying Imprivata Single Sign On in an enterprise organization of 5,000 users or more. 
• Subject Matter Expert with a minimum of 2 Years experience managing and deploying Duo Multifactor Authentication in an enterprise organization of 5,000 users or more. Preferably in a health care organization. 
• Subject Matter Expert with a minimum of 1 Years experience managing and deploying VDI in an enterprise organization of 5,000 endpoints or more. Preferably in a health care organization. 
• Subject Matter Expert with a minimum of 5 Years experience endpoint 
management/operational support in an enterprise organization of 5,000 endpoints or more. 
• 2 years' experience using Active Directory Users and Computers. 
• Experience working in health care organization with HIPAA regulations. 
• Must have excellent written and communication skills with experience working with staff at all levels.