Sr. System Engineer

Qualifications:
 

• Associate’s degree or industry certification in an applicable IT field with four years of relevant experience in design/administration/support of one or more platforms, or a bachelor’s degree in an IT field with two years of applicable experience; or five years of equivalent experience in the areas of design/administration/support.
• In-depth understanding of peripheral devices, connectivity, and desktop-based technology in an enterprise environment.
• Knowledge of multiple systems (operating systems, integration, and architecture), programming languages, and methodologies.
• Experience with airline technology is preferred.
• Able to communicate effectively at all levels, both verbally and in writing.
• Skilled in formal and informal communication with clarity and precision.
• Trusted to present truthful, direct feedback, maintain confidentiality, and admit mistakes when necessary.
• Upholds strong ethical standards and avoids self-promotion for personal gain.
• Collaborative team player with a focus on fostering positive working relationships.
• Contributes to team discussions, knowledge transfer, and mentoring for team success.
• Committed to continuous learning and staying current with industry trends and technical developments.
• Technical skills to solve business problems effectively and efficiently.
• Proactive and committed to achieving goals and completing assignments with dedication.
• Willing to invest the necessary time and effort to get the job done.
• Adaptable and open to change, ready to take on new challenges, and capable of adjusting to evolving business needs.
• Utilizes strong analytical skills to identify and resolve problems with creative, effective solutions.
• Able to identify underlying issues and provide in-depth solutions.
• Actively seeks opportunities for personal and professional growth.
• Open to feedback and willing to adjust strategies to improve performance.

Responsibilities:
 

• Certify and support hardware peripheral devices within enterprise environment.
• Responsible for the testing, certification, documentation, and support of hardware platforms.
• Expertise in device connectivity, including serial, USB, and network topologies; RFID knowledge a plus.
• Proficient in hardware firmware configuration and experience with Tera Term and PowerShell scripting.
• Provide technical consultation and direct support for the life cycle of hardware systems.
• Certify, implement, and update drivers and firmware, ensuring alignment with enterprise requirements.
• Troubleshoot and resolve technical issues, conducting remote diagnostics when necessary.
• Collaborate with business units to configure and integrate hardware systems.
• Ensure optimal platform performance and availability through monitoring, tuning, and timely service restoration.
• Perform root cause analysis to resolve service interruptions and prevent recurrence.
• Design and document enterprise support standards and procedures.
• Research and recommend emerging technologies to improve system performance and reduce total cost of ownership.
• Stay informed about industry trends and adapt strategies to meet evolving business needs.
• Plan and execute hardware life cycle management activities.
• Continuously improve platform performance to meet enterprise objectives.
• Provide on-site and on-call support as needed, ensuring enterprise systems are functioning at peak levels.