Description

Key Qualifications:
* 9+ years of experience in ServiceNow development, implementation, and administration
* Proven track record in managing CMDB, Discovery, and Service Mapping activities
* Significant experience in ServiceNow upgrade activities and platform maintenance

Education: Bachelor’s degree in computer science, Information Technology, or a related field.

Technical Skills:
* Proficiency in scripting languages (JavaScript, Glide scripting)
* Expertise in ServiceNow modules: CMDB, ITSM, ITOM (Discovery, Service Mapping)
* Knowledge of integration methods (REST/SOAP APIs, MID Server configurations)
* Familiarity with ServiceNow reporting and dashboard creation

Leadership Skills:
* Experience in leading teams across onshore and offshore locations
* Strong communication, stakeholder management, and presentation skills

Preferred Qualifications:
ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas

Desired qualifications/non-essential skills:
* Automation Technologies (Ansible, Chef, TrueSight, RunDeck, Digital.ai)
* Monitoring and Logging Technologies (Nimsoft, SPLUNK, AppDynamics)
* Certificate Management, Provisioning and Governance
* DevOps principles (ADO, Kanban, Git)
* Knowledge and/or experience of any scripting language like Bash, Perl, Python, Ruby, or similar
* Additional tools such as SoapUI, Postman, and Advanced Rest Client

Key Skills
Education

Any Graduate

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