Sr. Service Now Developer

About the job
· Expertise in understanding the customer business need and decipher it for technical development in ServiceNow

· Specialization in designing solutions on ServiceNow platform basis the customer need

· Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions

· Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables

· Experience in tracking work items and reporting the progress to different stakeholders

· Experience in handling escalations from within the team as well as project stakeholders

· Know how to conduct requirement gathering for ServiceNow implementation

· Experience in designing Technical (LLD) Design Documents, Training Documents etc.

· Experience in conducting Technical Reviews, End User Trainings

· Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up

· Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)

· Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.

· Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance

· Expertise in designing ServiceNow Reports and setting up Performance Analytics

· Experience in creating custom processes, custom 3rd party integrations and custom applications

· Demonstrate an awareness of Best Practices of ServiceNow implementation

· Ability to work, lead and manage a global team

· Experience in project management and understanding of the contracts, etc. to lead the project delivery

· Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget

· Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

· Good English communications skill to communicate effectively with team members and customers

· Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team

· Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)

· Experience & Knowledge of Domain separation implementation

· Experience in Data segregation.

Preferred Certifications:

· ServiceNow Implementation Certified

· ITIL V3 Foundation certified

Good to have but not necessary Certifications:

· Certified Scrum Master