Sr. Program Manager

Experienced PM to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management.

Project Management and Reporting

·         Plan, organize, prioritize, and manage multiple work efforts

·         Develop project plans and schedules

·         Identify key milestones and deliverables

·         Develop and update project artifacts

Operations Management

·         Triage, prioritize, and assign incoming incident/requests

·         Manage incident/request backlog

·         Develop Key Performance Indicators

·         Review Managed Service Provider status reports

·         Monitor and track SLA metrics and performance

Release Management

·         Work with Managed Service Provider to scope and schedule enhancements for release

·         Manage release scope for the program and gain agreement and approval of scope changes

with customer representatives and affected stakeholders

·         Track high-visibility and legislatively mandated activities/enhancements

Customer Relationship Management

·         Build and maintain relationships with key stakeholders and customer representatives.

 ·        Communicate with users and customers as necessary.

·         Coordinate and present proposals to customers as necessary.

·         Present to technical and non-technical audiences to influence and drive outcomes.

·         Identify and drive OCM needs