Sr Production Support Engineer (Servicenow Developer)

Experience: 12+ years in production support, ITSM, and related fields (incident management, change management, disaster recovery, problem management).
Technical Skills: Proficiency in API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management.
Domain Knowledge: Strong understanding of the banking industry, including relevant regulations and best practices.
Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
Communication: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
Flexibility: Willingness to work late shifts and adapt to changing priorities and demands.

Preferred Qualifications:
Certifications: Relevant certifications in ITIL, SQL, or other related areas.
Tools: Experience with monitoring tools, automation frameworks, and release management software