Required Qualifications
• 7-5 years of experience in a Product Owner or similar role within an Agile environment.
• 5+ years of hands-on experience with ServiceNow Field Service Management (FSM).
• Strong understanding of field service operations, workflows, and best practices.
• Proven experience writing user stories, prioritizing backlogs, and delivering scalable enterprise solutions.
• Excellent communication and stakeholder management skills.
• Familiarity with ServiceNow platform architecture, integrations, and CMDB.
• Ability to work cross-functionally with business, development, and QA teams.
Preferred Qualifications
• ServiceNow Certified System Administrator (CSA) and/or FSM Micro-Certification.
• Experience with mobile workforce enablement and scheduling optimization.
• Prior experience in industries with large field service teams (e.g., telecom, utilities, manufacturing)
Bachelor's degree