Qualifications:
- 5+ years of experience administering network monitoring tools in a large-scale enterprise environment.
- Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, MPLS, BGP, and other related protocols.
- Hands-on experience with SNMP data collection and troubleshooting, SNMP trap collection, NetFlow collection and troubleshooting, configuring alerts, and creating dashboards using network performance management tools.
- Experience with Linux distributions (RHEL, Ubuntu).
- Proficiency in ServiceNow and Event Management solutions.
- Commitment to continuously improving and automating technical tasks.
Preferred Experience & Qualifications:
- Experience with Broadcom/CA Spectrum, Broadcom/CA Performance Management, and Broadcom/CA Network Flow Analysis.
- Familiarity with Riverbed NetIM and Riverbed NetProfiler.
- Hands-on experience with IBM SevOne NPM.
- REST API scripting experience.
- Cisco Certified Network Associate (CCNA) certification.
- ITIL certification.
- Experience in the airline industry and related technologies.
- Knowledge of Agile methodologies and lifecycle management.
Responsibilities:
- Global Network Administration: Strong understanding of working in a global, comprehensive WAN/LAN networking environment.
- Network Telemetry Migration: Lead migration efforts of network monitoring telemetry to a new solution, ensuring the continuity of current capabilities while expanding new functionalities.
- Device Configuration & Monitoring: Oversee the configuration and monitoring of network devices across central and remote facilities, including corporate headquarters, data centers, international call centers, airport locations, and regional offices.
- Monitoring Tool Administration: Manage and administer monitoring tools, including device discovery and management, product installations, maintenance updates, security patches, and changes to telemetry systems with minimal operational disruption.
- Technical Documentation: Create and maintain detailed technical support documentation and diagrams for network monitoring tool infrastructure.
- Project Management: Contribute to multiple technical projects and initiatives as assigned.
- Industry Awareness: Stay updated on the latest industry and network technology trends.
- Continuous Learning: Complete internal training and certification requirements.
- Additional Responsibilities: Perform other related duties as required.