Solutions Architect

You will: 

• Lead the technical definition, development and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features.
• Develop solution proposals and design documents that are used in SOWs for work items and manage the execution within agreed parameters.
• Document work that can be productized and added to the LivePerson offerings.
• Lead the technical requirements for clients and own the generation, development and throughput of ideas through the product and R&D and QA lifecycle.
• Develop and maintain relationships within our Tier 1 clients.
• Work with the wider Customer Success team to generate and execute strategic account plans.
• Assist the Sales team by producing mock ups and product enhancements of custom requirements that will help showcase the LivePerson solution.
• Assist LivePerson partners by technically enabling them to develop and deploy LivePerson solutions. 
• Capture and share customer feedback on product enhancements and service offerings.
• Champion your clients cause by leading client facing and internal discussions around the advancement of new innovative product ideas or use cases for our solution.
• To undertake your day to day activities within the spirit of our core values.

You have:

• 5+ years’ experience in overall IT system architecture, design, development, deployment experience.
• Proven hands-on experience leading, architecting, designing, and implementing large scale, high transaction volume, and high-availability integration projects.
• Demonstrated knowledge of broad enterprise architecture concepts, disciplines, and capabilities
• Extensive experience demonstrating the business value realized from the visionary use of technology.
• Must have a strong business acumen that can articulate technical concepts to an executive audience.
• Must be conversant with common and popular web development technologies and practice, such as: SDK development, JavaScript, CSS,  .Net, Java, node js.
• Must be comfortable with Mobile & Social development: iOS, Android Mobile Application Framework, Facebook, Twitter APIs
• Proven track record of managing technical projects with Enterprise level clients.
• Experience with collaborating with clients software developers.
• Ability to lead the integration of Liveperson’s web technologies with external systems via APIs (IBM, SAP, Avaya, Genesys, VA, Omniture).
• Ability to simultaneously manage multiple client relationships successfully.
• Strong verbal and written communication skills for a largely Enterprise customer facing role.
• Significant experience working as part of a team environment. Each project will require that you work as part of a close knit team of professionals to achieve the desired results.
• Flexibility to work within a fast-paced, industrious environment and able to adapt accordingly.
• Being available and willing to travel to regional client sites.
• Participate in major launches as a cross ­functional stakeholder on all accounts.
• Actively connect with colleagues, cross-functional team members and our customers to foster relationships.
• Experience with CCaaS, voice, and GenAI is a plus