Software Quality Engineer

Job Description:

1. Work with outsourced service providers and product principals to manage the delivery, operations as well as Tech Refresh for Microsoft suite of services:
   • Microsoft 365 (such as Exchange Online, OneDrive, SharePoint Online, TEAMS)
   • Dynamics 365 including Power BI, Power Automate and Power Platform
   • MS Enterprise Mobility Suite (Intune, MCAS, Azure Information Protection)
   • Azure Active Directory (configuring and setting up the synchronisation of on-premise AD with Azure Active Directory, federation service)
   • Other Microsoft products such as Yammer, Stream, Telephony services.
2. Work closely with the infrastructure architects to rationalise the technical design and ensure the solution works well with Government infrastructure, policies, standards, and security requirements.
3. Translate the technical solution/design into technical specifications and functional requirements.
4. Ensure the operations process and controls are clearly documented and operationalised.
5. Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience.
6. Plan, design and support Technology refresh and migration activities for the infrastructure services.
7. Ensure smooth service delivery and implementation within the business context.
8. Understand technical, quality management and security guidelines and policies and ensure development processes and systems comply with these policy and guidelines.
9. Coordinate with Product Principals and System Integrators on the evaluation of technology solutions, carry out proof-of-concepts to validate and establish the appropriate solution for the business.
10. Manage infrastructure operations and support and ensure delivery of services meet agreed service levels.
11. Identify potential project risks and the implications and to recommend mitigating measures to manage the risks.