Software QA Analyst

• Consistently uses established testing standards and testing protocols following the test plan to assure quality in testing deliverables.
• Review and understand notice specifications/functional and technical requirements of noticing solution to ensure that the requirements are testable.
• Define test scenarios required to validate that the development aligns with the requirements.
• Develop and deliver test cases – create effective and reusable test scripts based on functional, and technical requirements, and user stories.
• Perform data setup and execute test cases and report the results.
• Participate in defect triage meetings/testing touch base meetings, and stand-up calls with business and technical teams as required and provide information about defects and root cause analysis.
• API/service testing and automation experience using an industry tool (e.g., SOAP UI, Postman, etc.) for verifying/comparing API outputs.
• Work closely with the QA lead and across program teams to ensure testing completion in line with project deadlines.
• Performing system integration testing, functional testing, regression testing, positive and negative testing, and accessibility testing.
• Troubleshooting Production problem tickets/defects and support retesting the fixes to help timely patching of the Production defects.
• Perform a critical analysis of test results and make recommendations to help project stakeholders make informed decisions.
• Identify, communicate, and escalate risks and issues.
• Demonstrate strong participation and support in all phases of SDLC in an Agile manner.
• Other duties as assigned.

EDUCATION, EXPERIENCE, and QUALIFICATIONS

• Bachelor's Degree
• 4+ years of hands-on experience with end-to-end testing of software/IT applications as a QA Analyst.
• 2+ years of experience supporting a benefits management program's eligibility management processes.
• Ability to understand and investigate the structure of various input and output data file formats such as JSON, XML, HTML, etc.
• Experience working with external applications - specifically in data integration testing.
• Assist QA Lead in preparing and presenting daily and weekly testing status reports.
• Ability to effectively communicate findings and discuss with both technical and non-technical sides of the business, articulating issues or needs in a clear and concise manner.
• Ability to engage and discuss with architects/developers/SMEs, ask questions, and get the information required.
• Hands-on experience with industry-standard testing supporting tools, including but not limited to, POSTMAN, SOAP UI, and JAWS.
• Prior experience with any DB query tools such as pgAdmin4, SQL Developer, TOAD, or similar tools