Software Operational Specialist

Responsibilities:

• Design and optimize high-level workflows for ticket management and project operations, ensuring clear priorities, timelines and stakeholder visibility.
• Analyze reviews and user feedback about machine learning products to surface trends, drive continuous improvement and inform roadmap decisions.
• Coordinate and execute user-study operations — from planning and recruitment through data collection and insights reporting.

Requirements:

• Bachelor’s degree in Computer Science, Cognitive Science, UX design or related discipline.
• Strong communication, presentation, and organizational skills. Clear and concise writing and ability to articulate project updates to executives
• Self-starter and critical thinker with the ability to establish priorities and work autonomously
• Think and plan strategically, results-oriented with a positive “can-do” attitude and a strong desire to get things done
• Able to thrive in a fast-paced environment. Meticulously track development progress, bug discovery, issue convergence, and testing - Develop relationships with multi-functional stakeholders to ensure work is completed at quality and on time
• Understanding of both waterfall and Agile project management methodologies.
• Technical understanding of development tools, source control, and continuous integration build systems, e.g. Xcode, GitHub, Jenkins, and issue and project tracking software e.g., Jira.
• Minimum years of experience: 2 years of experience in project management, software operations, user research, or product management