Software Integration / Support Engineer

Responsibilities:

• Drive team initiatives by implementing and supporting the integration of new processes and products with internal systems.
• Collaborate with software developers, product managers, and system users to ensure seamless integration of new software features and capabilities.
• Support daily operations by troubleshooting and resolving end user issues, including handling support tickets related to core software systems.
• Create workarounds for issues that require immediate solutions, while working towards permanent resolutions.
• Document troubleshooting procedures and provide user training to ensure users can resolve common issues independently.
• Collaborate with cross-functional teams to implement system optimizations, including automation and monitoring tools, to improve operational efficiency.
• Act as an incident commander during critical system issues, coordinating between multiple teams to resolve urgent incidents and minimize downtime.
• Perform root cause analysis of system issues, providing clear data-driven insights and corrective actions to prevent recurrence.
• Maximize the efficiency and reliability of integrated systems by implementing best practices for scalability, performance, and downtime reduction.

Qualifications: 

• Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of experience in a support or integration engineering role, with a focus on system implementation, troubleshooting, and maintenance.
• 3+ years of experience working with SQL to manage and query databases effectively.
• 1+ year of experience with Python, Go, or other software development languages for automating tasks and integrating systems.
• Solid understanding of integrated systems and their dependencies, particularly within insurance, claims, or enterprise environments.
• Ability to work independently and manage multiple priorities in a constantly changing environment.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with cross-functional teams and users at all levels.
• Strong organizational skills, with a proven ability to deliver results under tight deadlines and manage competing priorities.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation, reporting, and presentations