Software Engineer- ServiceNow

Key Skills: ServiceNow, Customization, Business Analyst, Application Development

Roles and Responsibilities:

• Design, develop, and deploy new application modules, custom applications, workflows, and catalog requests in ServiceNow.
• Identify system deficiencies and propose innovative solutions.
• Participate in code reviews and design discussions to ensure high-quality deliverables.
• Review and govern work during Agile sprints.
• Develop modern API-based integrations with external applications.
• Assist in resolving ServiceNow-related incidents and service requests within SLAs.
• Research and implement new solutions to enhance ServiceNow capabilities.
• Reuse and scale components to accommodate future growth and efficiency.
• Collaborate with Subject Matter Experts to solve problems and identify innovative solutions.
• Capture clear, detailed requirements aligned with business objectives.
• Create well-documented and prioritized stories to streamline development efforts.
• Facilitate high-quality testing to minimize errors and ensure customer satisfaction.
• Prioritize valuable work and promote Agile principles to enhance team productivity.
• Enhance processes through root cause analysis, automation, and optimization.

Skills Required:

• Must-Have:
  • Hands-on experience with ServiceNow development and customization
  • Strong Business Analysis skills (requirement gathering, documentation, story creation)
  • Experience with workflow and catalog development
• Nice-to-Have:
  • Experience in application development and API-based integrations
  • Knowledge of Agile development methodologies
  • Familiarity with root cause analysis, automation, and optimization
• Soft Skills:
  • Strong analytical and problem-solving abilities
  • Excellent collaboration and communication skills
  • Ability to mentor and share knowledge within the team

Education: Bachelor's Degree in related field