Responsibilities
Provide targeted, effective and efficient BAU support for the ISEC platform, including remediation of scheduling errors, user queries and data issues
Troubleshoot and resolve software defects and performance issues
Manage incidents and problems through to the desired outcome using initiative alongside best support practices
Design, develop, and maintain application using Cobol, Oracle Forms, Python, PL/SQL and Shell Scripting (LINUX)
Provide Out Of Hours Support on a rota basis
Collaborate with business teams to gather requirements, design solutions, and deliver new smaller scale features as part of the BAU ‘CR’ process
Ensure high-quality code through unit testing, integration testing, and code reviews.
Prepare technical documentation and user manuals for developed applications.
Stay updated with emerging technologies and suggest improvements to existing systems.
What You'll Bring to Numerator
Requirements
5 - 7 years of professional experience in software development and application support.
Proficiency in Cobol, Python, Oracle Forms, PL/SQL and Shell Scripting (LINUX)
Strong Oracle database experience, including SQL query optimization and data modeling.
Hands-on experience with front-end and back-end development.
Understanding of ITIL processes related to support and incident handling.
Solid understanding of software development life cycle (SDLC) and best practices.
Strong analytical and problem-solving skills, including where development documentation is not present
Excellent communication and collaboration skills - including explaining technical issues and solutions to non-technical colleagues
Experience with ITSM tooling such as Service Now and Jira
Knowledge of Agile methodologies, DevOps practices and ITIL processes such as Incident and Problem Management
Experience with cloud platforms (Azure / AWS) and modern development frameworks.
Familiarity with version control systems (e.g., Git) and CI/CD pipelines.
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
Certifications in Oracle or Python are an added advantage.
Bachelor’s degree in Computer Science, Information Technology, Software Engineering