Description

  • As a Business Process Analyst in the Digital Transformation Office, the successful candidate will be enthusiastic about the opportunity to disrupt the industry and transform the business.
  • The Business Process Analyst represents the interests of both internal and external customers.
  • The ideal candidate will possess key skills in eliciting and translating customer feedback into functional capabilities and solutions that align with the overall strategy.
  • They will help translate the business strategy into operational process design and will be decisive in making and communicating informed decisions.

Essential Job Functions:

  • Gather and document business requirements, define scope, and perform map/gap analysis.
  • Serve as a conduit between business strategy/workstreams and technical/delivery teams, aligning business and development efforts.
  • Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.
  • Collaborate with business and technical teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices.
  • Drive user adoption of Salesforce by supporting and training users.
  • Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.
  • Collaborate with business users, other process owners, cross-functional teams, IT resources, sector leads, and leadership to deliver solutions.
  • Track, monitor, and report project status using Jira software.
  • Set the structure and user story framework (epics, features, high-level stories), and provide user story acceptance criteria.
  • Identify impacts on downstream processes such as invoicing, provisioning systems, and revenue recognition.
  • Drive the breakdown of large solution requirements into an executable backlog.
  • Work closely with the delivery team to design and release new product features and capabilities as a member of the agile delivery team.
  • Support and generate release materials as necessary.
  • Participate in industry trade associations, technical working groups, seminars, and other relevant events.

Qualifications:
Required:

  • 5-8 years of experience in Salesforce implementation and similar IT systems
  • Knowledge of industry sales processes such as Opportunity , quoting, Contract management, Pricing, discounts, approval structures, bundling, quoting, order management, billing, provisioning in general and in context of salesforce as well.
  • Understanding of Salesforce features and customization capabilities preferable.
  • Strong analytical skills to understand complex business processes and data.
  • Ability to manage project timelines, identify risks, and effectively report project status.
  • Excellent communication skills to articulate and convey information to business leaders and key stakeholders.
  • Problem-solving skills to identify issues and develop creative solutions.
  • Ability to learn new features and capabilities of the Salesforce platform and stay updated.
  • Understanding of relational databases, CPQ, Billing, CLM, ERP and product business rules and systems
  • Strong understanding of system integration and ETL tools.
  • In-depth knowledge of the Billing process.
  • SME on SDLC principles, SOX Compliance IT General controls & IT Application controls (for Quote to Revenue process)

Preferred Skills:

  • Bachelor’s Degree in management, computer science, or engineering.
  • Excellent communication skills
  • Experience, or good understanding, of agile methodology

Key Skills
Education

Any Gradute

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