Description

  • Ticket Handling: Responding to Level One support tickets, diagnosing issues, and resolving them within SLAs.
  • User Assistance: Providing assistance to users, answering inquiries, guiding basic tasks, and offering training on ServiceNow usage.
  • Incident Handling: Sort and prioritize incidents reported through ServiceNow, ensuring they are resolved within agreed-upon timeframes.
  • Configuration Support: Assist with basic configurations in ServiceNow, such as managing user accounts and handling data tasks.
  • Documentation: Maintaining documentation on ServiceNow configurations, processes, and procedures for effective knowledge sharing.
  • Monitoring, Reporting, and Quality Assurance: Keep an eye on the platform’s performance, generate reports, and participate in quality assurance and testing activities to maintain smooth ServiceNow operations

Key Skills
Education

Master's degree

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