Site Reliability Engineering

Job Description

Skill set :

Must have skills:

- CI/CD, Jenkins, Git & Maven

- Unix Shell Scripting, SQL

- Troubleshooting using logs, Splunk / Dynatrace

- ITSM – Incident, Change and Problem Management

- L2 Support experience is a must

- PCF / AWS Cloud knowledge

• Incident Resolution - Review  and resolve the Incidents arising from Operation Command Center Alerts, Alerts from Enterprise Monitoring Operations (EM Operations), OMNIBUS and Splunk Alerts
• Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
• Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
• Traffic Routing – perform traffic routing in support of infrastructure maintenance
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. 
• Configuring application/artifacts and supporting the new customer onboarding to the platform
• Testing the newly on boarded customer’s file processing and reports delivery
• Raise new change tickets and arrange for approvals, including CAB approvals