ServiceNow Test Engineer

  Collaborate with Business Analysts, ServiceNow Developers, Test Engineers, and Test Planners/Managers to develop effective strategies and test plans.

    Execute test cases (manual or automated) and analyze results.

    Evaluate product code according to specifications.

    Create logs to document testing phases and defects.

    Report bugs and errors to development teams.

    Help troubleshoot issues.

    Conduct post-release/ post-implementation testing.

    Work with cross-functional teams to ensure quality throughout the software development lifecycle.

    Oversee all test events and manage multiple test events defining and staffing these test events with appropriate resources.

    Configure necessary hardware and operating environments as needed to complete assigned testing.

    Manage the defect database.

Basic Qualifications:

    Bachelor's Degree or higher in a business or technical discipline or 8 years of other relevant experience may be substituted for education.

    Proven experience as a QA, tester, or similar role with ServiceNow experience

    Experience in project management and QA methodology

    Familiarity with Agile frameworks and regression testing is a plus.

    Ability to document and troubleshoot errors.

    Working knowledge of test management software including ServiceNow Test Management, ServiceNow Automated Test Framework

    Excellent communication skills

    Attention to detail.

    Analytical mind and problem-solving aptitude

    High standards, results oriented, and a commitment to delivering quality software on time.

    Excellent organizational skills

Preferred Qualifications:

    CMMI Maturity Level 3, ISO 9001:2015 or 9001:2001, and ITIL experience a plus

    VA or other Federal Government experience

    508 compliance experience with requirements and testing

    Experience with automated testing software and methodologies.

    ServiceNow Certifications (Developer, ATF Micro Certification)