ServiceNow Technical Architect

Key Responsibilities

• Design comprehensive ServiceNow FSO technical architecture for BCM implementations
• Lead technical design sessions and create detailed technical specifications
• Implement complex configurations and customizations within the ServiceNow FSO module
• Develop integrations between ServiceNow and other enterprise systems
• Create custom scripts, workflows, and business rules to support BCM processes
• Ensure solution performance, scalability, and compliance with platform best practices
• Provide technical guidance to implementation teams and resolve complex issues
• Perform code reviews and quality assurance of technical deliverables
• Establish governance frameworks for solution maintenance and enhancement
• Lead knowledge transfer sessions for client technical teams
• Design and implement robust integration solutions between ServiceNow FSO/BCM and critical enterprise systems
• Ensure effective utilization and configuration of the Financial Services Data Model and ServiceNow CMDB/CSDM
• Design solutions with focus on optimal performance, enterprise-level scalability, and stringent security
• Serve as a Subject Matter Expert (SME) for ServiceNow FSO and BCM

Required Qualifications & Certifications

• ServiceNow FSO Banking and Wealth Management Professional Suite Certification
• ServiceNow GRC: Business Continuity Management Micro-Certification
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) preferred, or multiple ServiceNow Certified Implementation Specialist (CIS) certifications
• 5+ years of ServiceNow implementation experience
• Strong JavaScript programming skills and experience with ServiceNow scripting
• Demonstrated experience with ServiceNow platform architecture
• Understanding of BCM frameworks and processes
• Bachelor's degree in Computer Science, Information Systems, or related field
• ITIL Foundation or Advanced ITIL Certification

Desired Experience

• Previous implementation of ServiceNow FSO module for BCM use cases
• Experience with ServiceNow App Engine for developing custom scoped applications
• Integration experience with GRC tools, monitoring systems, and communication platforms
• Financial services industry technical implementation experience
• Experience with agile implementation methodologies
• Prior work with ServiceNow performance optimization and scalability
• Cloud architecture and security implementation experience
• Experience leveraging advanced AI/ML capabilities within ServiceNow, such as Predictive Intelligence and Now Assist
• Experience leading cross-functional technical teams within an Agile DevSecOps environment
• Strong understanding of Security Operations (SecOps) and Integrated Risk Management (IRM)