ServiceNow Technical Architect

Key Responsibilities:
• Design and ensure robust implementation of the ServiceNow platform and application modules including ITSM, ITOM, CMDB, SAM, Service Portal, SecOps, GRC, HRSD etc.
• Provide technical guidance and serve as an escalation point for the development team.
• Provide leadership in prioritizing and streamlining development and support activities.
• Support and coordinate scheduling and execution of releases, product upgrades, and new technology deployments.
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, best practices, checklists etc.
• Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Ensure the overall health, availability & reliability of the platform.
• Be an effective team player in mentoring team members and grooming junior staff.
Credentials & work experience Required for this position:
• Overall, 10+ years of experience with 5-7 years of work experience in ServiceNow Administration, Implementation and Development
• Strong knowledge of the ServiceNow platform and products with expertise in design, development and overall ServiceNow best practices
• Experience in implementing & maintaining ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, CMDB, Service Catalog, Service Portal Configuration, Performance Analytics, Virtual Agent etc.)
• Expert level knowledge of ServiceNow ITOM (Software/Hardware Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation) including Mid-Server build, configuration & operations.
• Hands-on experience in working with different APIs, integrations with 3rd party products/systems.
• Hands-on experience with HTML 5, CSS 3, Angular JS, Bootstrap, JQuery, AJAX, JavaScript etc.
• Experience in effective validation/test automation practices (ATF and/or Selenium etc.)
• Experience with scoped applications.
• Experience in Complex administration/integrations.
• ITIL & Relevant ServiceNow Certifications as a way of continuous learning.
• Preferred prior experience or knowledge in working with Web, J2EE or .NET applications.
• Prior experience in Agile development methodology.
• Prior experience with distributed teams across different time zones. (preferred)
• Excellent verbal and written communication skills.
• Strong attention to detail, ability to multitask and time management skill