ServiceNow Systems Admin

• Automation of routine tasks through ServiceNow including design, creation and administration of key components such as: Forms; Workflows; Catalog Items; Metrics; Service Level Agreements; Reports; Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On-time, on-budget delivery of responsibilities (PM)
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and complete adherence to coding and quality standards
• Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (Continuous learning)
• Respond to and address client issues and inquiries in a timely fashion
• Write and maintain up-to-date documentation related to the application administration and configuration

Summary of Qualifications:

• Exceptional written and oral communication skills
• Demonstrated ability to develop and maintain excellent long term client / supervisor / peer relationships
• Ability to interact with a variety of individuals in a courteous, professional manner
• Proven capability to work well under pressure and within tight deadlines
• Proactive leader recognized for team building skills and superior client service
• Advanced proficiency in Excel, Word, Power Point, Internet Research
• Must be willing to work at night
• Must be willing to work in Pasay City

Computer & Technical Competencies:

• Experience (1-2 years) supporting web based applications
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of IT service management and the ITIL service operations and transition processes
• Knowledge of relational databases
• Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
• Preferred: Experience with web UI development technologies that include HTML5, CSS3, and AJAX
• Preferred: Experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Preferred: Knowledge of Agile/Scrum methodology