Description

  • Conduct requirements gathering workshops with clients in both onsite and virtual environments
  • Configure and customize ITSM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics.
  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
  • Mentor project crew members by managing peer reviews and provide technical guidance.
  • Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
  • Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
  • Experience with ServiceNow for custom application design and development.
  • Create and execute development plans as appropriate to meeting changing needs and requirements.
  • Knowledge of ITIL V4 processes and hands on with ITIL process implementation.

What You Will Be Doing 

  • Ability to plan and package ServiceNow platform solutions and accelerators
  • Presales Demo and Proof of Value for prospective customers.
  • Conduct ITSM/Platform capability Requirements Analysis sessions and customer workshops
  • Troubleshoot and support ServiceNow based applications and systems
  • Draft use cases and functional requirements documents
  • Draft proposals and statements of work for solutions
  • Reviewing and providing guidance on functional requirements documents
  • Provide technical assistance in a pre-sales capacity
  • Design custom or product-based solutions based on ServiceNow applications

What You Bring Along 

  • Experience with ServiceNow ITSM/Platform products
  • 8-12 years of IT Services and proven architecture experience
  • Minimum 4 years preferred work experience on the ServiceNow platform
  • 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow
  • 5+ years of client facing consulting experience.
  • Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
  • Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Adapts quickly in a fast-paced environment!

Technical Skills

  • Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React
  • Databases: Oracle, Microsoft SQL, Postgres
  • Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding

Education: 

  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Key Skills
Education

degree in Computer Science, Computer Engineering

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